Shipping and returns
SWEDEN
DHL – Shipping to Service Point (1-3 business days) – Free
UPS – Standard Home Delivery (2-4 business days) – 100 KR
UPS – Express Home Delivery (1-2 business days) – 160 KR
In stock items are shipped within 24 business hours.
THE EUROPEAN UNION
UPS – Shipping to Service Point (2-5 business days) – Free
UPS – Express Home Delivery (1-3 business days) – 9 EUR
In stock items are shipped within 24 business hours.
Orders within the European Union are shipped with DDP (Delivery Duty Paid), which means that the receiver will not have to pay for any additional import charges upon delivery.
UK
UPS – Shipping to Service Point (3-5 business days) – Free
UPS – Home Delivery (3-5 business days) – Free
UPS – Express Home Delivery (1-3 business days) – 8 GBP
Orders to the UK are shipped with DDU (Delivery Duty Unpaid), which means that the receiver may be subject for additional import charges upon delivery.
In stock items are shipped within 24 business hours.
US
UPS – Express Home Delivery (1-4 business days) – Free
Orders below 800 USD to the United States are shipped with DDP (Delivery Duty Paid), which means that the receiver will not have to pay for any additional import charges upon delivery. Orders above 800 USD are shipped DDU (Delivery Duty Unpaid) which means that you may be subject for additional import charges upon delivery.
In stock items are shipped within 24 business hours.
JAPAN
Free shipping on orders over 250 EUR
UPS – Express Home Delivery (2-5 business days) – 15 EUR
Orders to Japan are shipped with DDU (Delivery Duty Unpaid), which means that the receiver may be subject for additional import charges upon delivery.
In stock items are shipped within 24 business hours.
NORWAY
UPS – Express Home Delivery (2-4 business days) – Free
Orders to Norway are shipped with DDU (Delivery Duty Unpaid), which means that the receiver may be subject for additional import charges upon delivery.
In stock items are shipped within 24 business hours.
REST OF THE WORLD
Free shipping on orders over 350 EUR
UPS – Express Home Delivery (3-7 business Days) – 20 EUR
All orders outside of the European Union and United States are shipped with DDU (Delivery Duty Unpaid), which means that the receiver may be subject to additional import charges upon delivery.
In stock items are shipped within 24 business hours.
The shipping times are estimates provided by the carriers, shipping times may be affected by factors such as customs, holidays, and peak periods. We cannot be held accountable for delays that might occur.
TRACK YOUR ORDER
When your order leaves our warehouse, we will send you an e-mail with a tracking number relating to your shipment. We aim to dispatch in stock items within 24 business hours.
INSURANCE
Each purchase is insured by Louis-Abel during the time in transit until it is delivered to you.
RETURNS & EXCHANGES
RETURNS
Items purchased on louis-abel.com are eligible for return within 14 days of delivery.
Please contact us at customer@louis-abel.com to make a return, provide your order number and reason for the return. Once the return has been accepted by us you will receive a confirmation and a shipping label. The customer must send the unwanted items back within 14 days of delivery with the provided shipping label. The return shipping cost will be deducted from the refund. We cannot refund any duties or taxes paid to clear customs.
RETURN SHIPPING COSTS
Sweden: 60 KR
European Union: 12 EUR
United Kingdom: 10GBP
United States: 15 USD
Japan: 35 EUR
Norway: 150 NOK
Rest of the World: 25 EUR
Important return information
– Items must be returned in perfect, unused condition. You can carefully try on your pieces, but you must handle them with care.
– Items must be returned in their original, undamaged box and pouch as this is part of the product.
– When returning by mail, please make sure to return the item and its corresponding box inside another solid carton box to not damage the original packaging. Preferably the original outer packaging used to ship your order.
– Louis Abel reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
– Shipping costs for uncollected packages will not be refunded.
EXCHANGES
If you would like to exchange an item, please return the original item and place a new order. You will be refunded for the original item in accordance with our usual return policy.